Frequently Asked Questions

• 1.

  What is United Grant Trust, and what services do you offer?

  

  United Grant Trust is a financial institution dedicated to providing comprehensive banking services, including savings and checking accounts, personal and business loans, money transfers, virtual cards, and digital banking solutions. We are committed to helping you achieve your financial goals safely and conveniently.

• 2.

  How can I apply for a loan with United Grant Trust?

  

  To apply for a loan, log in to your United Grant Trust account, navigate to the Loans section, and select Apply for a Loan Complete the online application form with the necessary details, and our team will review your application. Once approved, the loan amount will be disbursed directly into your account.

• 3.

  What is KYC, and why is it necessary?

  

  KYC, or Know Your Customer, is a process of verifying customer identity to prevent fraud and ensure account security. It involves submitting documents like ID, address proof, and recent photographs. Completing KYC is mandatory to use all features of your United Grant Trust account and helps keep your account safe.

• 4.

  How do I transfer money using United Grant Trust?

  

  To transfer money, log in to your account, go to the Money Transfer section, enter the recipient’s account details, specify the amount, and confirm the transaction. You can transfer funds within the bank or to other banks seamlessly, with instant confirmation for most transactions.

• 5.

  What is a virtual card, and how can I request one?

  

  A virtual card is a digital version of a debit or credit card that you can use for online purchases without using your physical card details. To request a virtual card, go to the Cards section in your account, select Request Virtual Card, and follow the prompts. Your virtual card will be issued instantly and can be used for online payments securely.

• 6.

  What documents are required for KYC verification?

  

  The primary documents needed for KYC verification include a government-issued ID (such as a passport or driver’s license), proof of address (such as a utility bill or bank statement), and a recent photograph. You can upload these documents directly in the app for quick verification.

• 7.

  How secure is my account and personal information with United Grant Trust?

  

  United Grant Trust is committed to safeguarding your personal information with the highest security standards. We use advanced encryption, multi-factor authentication, and continuous monitoring to ensure your data and transactions are secure. Additionally, our dedicated team constantly works to enhance security features and protect against potential threats.

• 8.

  Are there any fees for money transfers or virtual card issuance?

  

  Fees for money transfers and virtual card issuance may vary based on the type of transaction and your account type. While some transactions are free, others may have nominal fees. You can review the fee structure in the Rates & Fees section on our website or app.